Policies

A Mindful Ray LLC

About Our Policies

Below you’ll find our corporate policies.

Privacy Policy

At A Mindful Ray, your privacy matters to us. We collect only the information necessary to process your orders, improve your experience, and communicate with you about our products and services.

Information We Collect:

• Personal details (name, shipping/billing address, email, phone) when you place an order or sign up for our newsletter.
• Payment information (processed securely via our payment providers; we do not store card details).
• Usage data (cookies, analytics) to improve our website.

How We Use Your Information:

• Process and fulfill your orders
• Communicate order updates and promotional offers (with your consent)
• Improve our products, website, and customer service

Sharing of Information:
We only share data with trusted partners (e.g., shipping carriers, payment processors) to complete your purchase. We never sell your information.

Your Rights:
You can request to view, update, or delete your data by contacting us at contact@amindfulray.com.

Cookies:
We use cookies to enhance your browsing experience. You can disable them in your browser settings, but this may affect site functionality.

Refund & Return Policy

We want you to love your purchase!

If you are not satisfied, please read the following:

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Return Window

We accept returns within 14 days of the delivery date. To be eligible for a return, items must be unused, unopened, and in their original packaging. For hygiene and safety reasons, we cannot accept returns on opened or used products, including essential oils, diffusers that have been filled with water, incense, or any personal care items.

Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Non-Returnable Items

• Downloadable software products
• Gift cards
• Some health and personal care items

Exchanges

We replace items if they are defective or damaged upon arrival. Please contact us within 3 days of delivery with photos.

Once your return request is received, our customer support team will inspect it and authorize the return if it meets the return eligibility criteria to start the refund process.

Refunds

Refunds are processed to your original payment method within 7–10 business days after we receive your return.

Shipping costs are non-refundable.

Refund Notification

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–10 business days, depending on your bank or payment provider.

If your return is rejected due to ineligibility (such as opened or used items), the product may be partially or not refunded and may be returned to you at your expense.

Refund Approval

If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few business days for the refund to reflect in your account.

Reason for No-Refunds

• Products with obvious signs of use

• Products that have been opened.

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• Any item that is returned more than 30 days after delivery.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at contact@amindfulray.com.

Return Timeline

Processing Time:
Orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Methods & Times:

• Domestic: Estimated delivery 3–7 business days.
• International: Estimated delivery 7–21 business days (customs may cause delays).

Tracking:
You’ll receive a tracking number once your order ships.

Duties & Taxes:
International customers are responsible for any customs fees or import taxes.

Lost or Damaged Packages:
If your order is lost or arrives damaged, contact us immediately at contact@amindfulray.com with your order details.

Product Policy and Disclaimer

All information and products from A Mindful Ray are for educational purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

Our essential oils and natural products should be used according to recommended guidelines. Always perform a patch test before use, and consult a healthcare professional before using if you are pregnant, nursing, have medical conditions, or are using medication.

We are not responsible for misuse or allergic reactions.

About Our Products

At A Mindful Ray, we are committed to offering products that are kind to both people and the planet.

• We prioritize ethically sourced and cruelty-free ingredients.
• We use eco-conscious packaging whenever possible.
• We work with suppliers who share our values of fair trade and environmental respect.

We believe wellness should never come at the expense of the earth.

Downloadable Items

For our downloadable guides, meditations, and digital resources:

• All digital product sales are final (no refunds), unless the file is defective or inaccessible.
• Files are for personal use only and may not be shared, resold, or reproduced.
• Download links are provided immediately after purchase and via email.

Gift Cards

• Gift cards are redeemable for products on http://www.amindfulray.com and/or http://www.amindfulray.org and our social media accounts: @amindfulray (Fb, Insta, Tiktok).
• They cannot be exchanged for cash.
• No expiration date unless required by law.
• Lost or stolen cards cannot be replaced.

Customer Service Policy

We believe that kindness and respect are at the heart of excellent service.

• We aim to respond to all inquiries within 24–48 business hours.
• You can reach us via email, social media direct messages, or our website contact form.
• We will always strive to resolve concerns with fairness, empathy, and professionalism.