Policies

A Mindful Ray LLC

About Our Policies

Below you’ll find our corporate policies.

Privacy Policy

At A Mindful Ray, your privacy matters to us. We collect only the information necessary to process your orders, improve your experience, and communicate with you about our products and services.

Information We Collect:

• Personal details (name, shipping/billing address, email, phone) when you place an order or sign up for our newsletter.
• Payment information (processed securely via our payment providers; we do not store card details).
• Usage data (cookies, analytics) to improve our website.

How We Use Your Information:

• Process and fulfill your orders
• Communicate order updates and promotional offers (with your consent)
• Improve our products, website, and customer service

Sharing of Information:
We only share data with trusted partners (e.g., shipping carriers, payment processors) to complete your purchase. We never sell your information.

Your Rights:
You can request to view, update, or delete your data by contacting us at contact@amindfulray.com.

Cookies:
We use cookies to enhance your browsing experience. You can disable them in your browser settings, but this may affect site functionality.

Refund & Return Policy

We want you to love your purchase!

If you are not satisfied, please read the following:

Return Eligibility

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

Return Window

Our refund and return policy lasts 30 days.

If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

Return Process

To initiate a return, please follow these simple steps:

1. Contact our customer support team at contact@amindfulray.com


2. Provide the necessary information, including your order number, the item(s) being returned, and the reason for the return.


3. To complete your return, we require a receipt or proof of purchase.

Non-Returnable Items

Certain products, such as personalized items or items indicated as non-returnable, may not be eligible for returns. Perishable goods cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable gases.

Due to hygiene and safety regulations, we cannot accept returns of opened essential oils (case by case), or skincare items.

• Downloadable software products
• Gift cards
• Some health and personal care items

Exchanges

We replace items if they are defective or damaged upon arrival. Please contact us within 3 days of delivery with photos.

Once your return request is received, our customer support team will inspect it and authorize the return if it meets the return eligibility criteria to start the refund process.

Refunds

Refunds are processed to your original payment method within 7–10 business days after we receive your return.

Shipping costs are non-refundable.

Refund Notification

Once the item is received and approved for refund, we will email you to notify you that we have started the refund process.

We will notify you of either the approval or rejection of your refund.

Refund Approval

If the return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow a few business days for the refund to reflect in your account.

Reason for No-Refunds

Products with obvious signs of use

Products that have been opened.

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Shipping Policy

Processing Time:
Orders are processed within 1–3 business days (excluding weekends and holidays).

Shipping Methods & Times:

• Domestic: Estimated delivery 3–7 business days.
• International: Estimated delivery 7–21 business days (customs may cause delays).

Tracking:
You’ll receive a tracking number once your order ships.

Duties & Taxes:
International customers are responsible for any customs fees or import taxes.

Lost or Damaged Packages:
If your order is lost or arrives damaged, contact us immediately at [email address] with your order details.

Disclaimer Policy

All information and products from A Mindful Ray are for educational purposes only and are not intended to diagnose, treat, cure, or prevent any disease.

Our essential oils and natural products should be used according to recommended guidelines. Always perform a patch test before use, and consult a healthcare professional before using if you are pregnant, nursing, have medical conditions, or are using medication.

We are not responsible for misuse or allergic reactions.

Sustainability & Ethics Statement

At A Mindful Ray, we are committed to offering products that are kind to both people and the planet.

• We prioritize ethically sourced and cruelty-free ingredients.
• We use eco-conscious packaging whenever possible.
• We work with suppliers who share our values of fair trade and environmental respect.

We believe wellness should never come at the expense of the earth.

Customer Service Policy

We believe that kindness and respect are at the heart of excellent service.

• We aim to respond to all inquiries within 24–48 business hours.
• You can reach us via email, social media direct messages, or our website contact form.
• We will always strive to resolve concerns with fairness, empathy, and professionalism.

Digital Product Policy

For our downloadable guides, meditations, and digital resources:

• All digital product sales are final (no refunds), unless the file is defective or inaccessible.
• Files are for personal use only and may not be shared, resold, or reproduced.
• Download links are provided immediately after purchase and via email.

Gift Card Policy

Gift cards are redeemable for products on http://www.amindfulray.com and/or http://www.amindfulray.myshopify.com.

They cannot be exchanged for cash.

No expiration date unless required by law.

Lost or stolen cards cannot be replaced.